Return policy
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; THERE ARE COSTS ASSOCIATED WITH THIS.
Returns
Is it possible to return my order?
Yes, this is possible.
If you are not satisfied with the items you have ordered, you have the option to return them within 14 days of receipt.
In this case, the order must meet the following conditions:
- The order still contains all correct parts, components, and the packaging is exactly as it arrived with the product.
- There is clear evidence of normal treatment of the product; breakage due to careless handling is excluded.
- Products for which hygiene is important have been thoroughly cleaned before the return process begins.
- The product was found to be defective immediately upon receipt.
- We reserve the right to charge the customer shipping costs.
- A return shipment will be processed within 7 business days, and if the conditions are met, the return will be officially confirmed within this period.
*We reserve the right to reject returned items if we suspect they have been used or damaged.
How can I return my order?
If your order meets the above conditions, you must do the following to initiate the return process.
- Send an email to: info@
Ensure the email includes the following:
- Order number
- Reason for the return request
- Photo of the product in case of breakage
- First name + last name of the customer
- Customer's address
We will then contact you and provide you with the return address.
Never send the return shipment to the sender; we will provide you with the correct address after you have requested it. You, the customer, are responsible for the shipping costs of the return shipment.
The consumer has a right of withdrawal in accordance with the following provisions if the consumer is a natural person entering into a legal transaction for purposes that cannot be predominantly attributed to their commercial or professional activity:
CANCELLATION TERMS
Right of withdrawal -
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have received or has received the last goods.
Since we operate with a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods.
To exercise your right of withdrawal, you must inform us (Valentina Rosa) of your decision to withdraw from this contract by means of a clear statement (e.g., by email). The revocation is complete when we have received the goods. The costs of returning the goods are borne by the buyer.
Registration for shipments in transit Since our goods are shipped from Asia, there may be longer transit times that we have no control over. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can inform us in advance of your cancellation.
To ensure the fastest possible return, we ask you to send us a shipping confirmation.
Consequences of withdrawal
If you revoke this contract, we must refund all payments we have received from you, excluding shipping costs (excluding additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered), without delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal from this contract and receipt of the goods. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund.
** ALL RETURN SHIPMENTS ARE SENT AT THE CUSTOMER'S EXPENSE TO OUR CENTRAL WAREHOUSE IN ASIA.
Returns
Is it possible to return my order?
Yes, this is possible.
If you are not satisfied with the items you have ordered, you have the option to return them within 14 days of receipt.
In this case, the order must meet the following conditions:
- The order still contains all correct parts, components, and the packaging is exactly as it arrived with the product.
- There is clear evidence of normal treatment of the product; breakage due to careless handling is excluded.
- Products for which hygiene is important have been thoroughly cleaned before the return process begins.
- The product was found to be defective immediately upon receipt.
- We reserve the right to charge the customer shipping costs.
- A return shipment will be processed within 7 business days, and if the conditions are met, the return will be officially confirmed within this period.
*We reserve the right to reject returned items if we suspect they have been used or damaged.
How can I return my order?
If your order meets the above conditions, you must do the following to initiate the return process.
- Send an email to: info@
Ensure the email includes the following:
- Order number
- Reason for the return request
- Photo of the product in case of breakage
- First name + last name of the customer
- Customer's address
We will then contact you and provide you with the return address.
Never send the return shipment to the sender; we will provide you with the correct address after you have requested it. You, the customer, are responsible for the shipping costs of the return shipment.
The consumer has a right of withdrawal in accordance with the following provisions if the consumer is a natural person entering into a legal transaction for purposes that cannot be predominantly attributed to their commercial or professional activity:
CANCELLATION TERMS
Right of withdrawal -
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have received or has received the last goods.
Since we operate with a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods.
To exercise your right of withdrawal, you must inform us (Valentina Rosa) of your decision to withdraw from this contract by means of a clear statement (e.g., by email). The revocation is complete when we have received the goods. The costs of returning the goods are borne by the buyer.
Registration for shipments in transit Since our goods are shipped from Asia, there may be longer transit times that we have no control over. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can inform us in advance of your cancellation.
To ensure the fastest possible return, we ask you to send us a shipping confirmation.
Consequences of withdrawal
If you revoke this contract, we must refund all payments we have received from you, excluding shipping costs (excluding additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered), without delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal from this contract and receipt of the goods. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund.
** ALL RETURN SHIPMENTS ARE SENT AT THE CUSTOMER'S EXPENSE TO OUR CENTRAL WAREHOUSE IN ASIA.